Swedish/Danish Customer Service Representative
Do you speak an additional language and have a passion for customer service? We're currently recruiting for our successful and fast growing client based in Stafford. You will be working with the aftersales team delivering excellent customer service.
- Work in partnership with the sales team, processing orders and being on hand to assist with any additional customer requirements.
- Provide premium customer service to customers via telephone and email.
- To be the first point of contact for customer queries and other associated enquiries.
- Receive, validate and process customer queries within agreed timescales.
- Identify potential and actual service issues and resolutions where possible and coordinate communication with the customer and relevant internal departments.
- Achieve Key Performance Indicators focused around customer loyalty and retention.
- Protect the brand and reputation of both company and its clients by the delivery of first class service levels.
- Ensure that customer orders are commercially viable for the business.
- Communicate positively, professionally, and promptly with customers.
- To welcome all new customers to the business, building rapport and developing relationships.
- Focus on customer retention and development in accordance with set company KPI'S.
- Be proactive, driving continuous improvement in customer service process and standards.
- Ensure that complaints are resolved promptly to the customer's satisfaction.
- Fluent in English and Swedish/Danish
- Experience in developing relationships.
- Being able to work in a fast paced environment.
- Excellent oral and written communication skills, plus a good working knowledge of internal CRM systems.
- Experience of handling complaints.
- Experience of answering and making phone calls.
Salary: £18,000 - £20,000
Location: Stafford, Staffordshire (UK)
Job Type: Permanent
Hours of work: 7:30am - 4:30pm (3pm Friday) - No Weekends
Start date: January 2020
If you have a passion for languages and you are looking for a new adventure, why not get in touch and start your journey today?