Senior Hire Controller

Job Description

Senior Hire Controller
Stourbridge
40 hours per week
Salary circa £25,000 negotiable depending on experience

The role: 
To supervise and develop the Lifting Gear and Rail Hire business in terms of operational and commercial activities. Driving the business forward to assist in the delivery of key objectives and targets.
To build working relationships with Key Accounts and Key Suppliers while proactively seeking new business opportunities. 

Accountabilities

Management and Leadership
Supervise internal Hire team and workshop staff.
Develop relationships with Key Account contacts by phone, email and/or visit.
Identify and investigate business development opportunities for new accounts / markets.
Assist GM in delivering key objectives of Business Plan.
Ensure the Hire team are following up quotations and reporting on any high value or lost orders.
Ensure effective hire fleet management and advise any capex requirements to Senior Management.
Ensure damage or loss processes are adhered to.
Gather information on competitor pricing and have input in to hire rate review.
Gathering and sharing of customer and market information.
Recommendations and involvement in recruitment.
Support of branch hire network regarding business opportunities, assets and logistics.
Liaise with external sales team regarding planned sales visits and follow up reports.
Promote complete Lifting Gear offering including Hire, Sales, Service and Engineering.
Deputise for team members when applicable.
Advise any repairs / renewals for work plant to Senior Management.
Ensure company advertised opening hours are covered.
Report on any site issues including building and perimeter.
Keep senior management informed of any relevant information including but not limited to large / interesting enquiries / orders, staff issues, site issues or capex requirements.
Branch Performance
Achieve Planned Sales and Profit against the agreed business plan.

Supply information to include in monthly report:-
* Key account information
* Opportunities.
* Market information.
* Fleet review / assessment including addition / repair.
* Damages and losses.

Ensure internal team follow company processes in line with our ISO documented system and commercial guidelines.
Work with QA/H&S Manager to follow up on any NCR's.
Ensure team assist Finance in ensuring that customers are paying within terms (i.e. no significant overdue debt).
Assist in appraisal process to monitor development and identify training requirements for Hire team.
Ensure company assets and machinery are regularly maintained.

Customers
Visit Key accounts and potential new customers to develop mutually beneficial relationships.
Produce site visit report to inform of further opportunities.
Ensure internal team keep CRM system up to date with customer information.
Regularly review lapsed customer list to ensure no loss of existing business.
Ensure that a 'customer first' approach is adopted to achieve consistent first-rate customer service.

Commercial Policy 
Ensure that all employees are working from up-to-date hire price lists.
Provide information and input during price list review.
Ensure that company margin requirements are understood and applied responsibly.
Deviation from set pricing / discount structure to be referred to GM or Directors for approval.
Working within the company strategic parameters, commercial policy and health and safety guidelines.
Attend monthly Commercial Review and Lifting Gear meetings as required.

Fleet Management
Maintain an adequate Hire Fleet, recommending new fleet and minimising Cross Hire.
Maintain Hire Fleet condition including performing weekly stock takes.
Damages and losses to be referred to GM or Directors for approval.
Ensure Service / Repair items are made available for hire in good time.

Marketing
Provide ideas and information for marketing opportunities.
Proactive distribution of the Hire Guide with details logged for follow up.
Represent the company at trade exhibitions and events.

Essential requirements for the role: 
A sound industry track record in lifting gear: sales, hire and service
In depth lifting gear industry based technical and application knowledge.
Strong interpersonal and excellent man management skills to form a cohesive team
Excellent time-management skills whilst demonstrating a flexible approach and a 'can do' attitude
Sound commercial skills to achieve superior performance and profitability
Proficient in the use of Microsoft Office (Word, Excel and Outlook).
Flexibility that includes the potential to assist other departments and locations within the business
Ability to form constructive relationships with colleagues across the group and to interact with Corporate functions such as Finance, Marketing and QA / H&S.
Keeping the GM and Directors informed of all material events that might affect branch performance positively or negatively
UK driving licence and flexible to undertake travel to suppliers, customers and other parties.

Experience required
Lifting Gear Industry: Hire or Sales (preferably both) and Service
Customer account management.
Staff management.

Personality:
Strong character that is able to command respect within the business and with suppliers and customers
Self motivated and able to work under own initiative
Experience and maturity that will ensure commercial success

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