Project Assistant

  • Job Reference: 00002970-1
  • Date Posted: 22 December 2021
  • Recruiter: Marches Energy Agency
  • Location: Shrewsbury, Shropshire
  • Salary: £18,000 to £19,545
  • Sector: Call Centre / Customer Service, Construction & Building Services, Engineering, Executive Positions, Housing
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description




Project Assistant


You will carry out a range of tasks to support project delivery, working collaboratively with our Energy Advisors and Project Managers. Your tasks will be principally administrative including aspects of project delivery such as making routine phone calls to clients and liaising with installers. 

Major Tasks and Job Activities


Assisting with Energy Advice Line Enquiries:

  • Answering the Advice Line queries by phone, taking basic information and logging it on bespoke Microsoft Dynamics database
  • Taking internet and email queries, sending and logging routine responses
  • Any other routine or administrative tasks to support project activity as needed.


Assisting with Project Delivery:

  • Maintain an accurate record of project progress and funding on the CRM
  • Liaise with partners and contractors to ensure that timely and accurate information is provided.
  • Liaise with householders to update them of progress by phone, email etc.
  • Assisting with marketing and information campaigns


Person specification:


  • Be an accurate and efficient record keeper.
  • Have a clear and confident telephone manner.
  • Be confident IT user – working with a range of Microsoft products and being willing to learn how to use our CRM
  • Be able to forge and maintain good working relationships with colleagues and partners.
  • Be a good team player able to work both across different teams and unsupervised. 
  • Have excellent organizational and time-management skills.
  • Have a basic awareness of home energy efficiency and a willingness to learn more.
  • Show a track record applying these skills, ideally in the work place, although experience gained in education and the home will be considered.
  • Be Midlands based and able to commute to our Shrewsbury office to attend training and work at least a few times a month.
  • Be able to demonstrate a clear commitment to our charitable values.

Training: On the job training and support will be provided to you including instruction in using our CRM.  You will be required to undertake a basic DBS check.


Pay:  £18,000 – to £19,545 pro-rata per annum; optional employer pension of up to 5%; work travel costs paid; team-related annual performance bonus. 


Location:  Home working/ Shrewsbury.  


Hours of work: Up to full time - 37.5 hours per week.  Part-time/ flexible working hours can be discussed.


Leave: 24 paid days pro-rata per annum + bank holidays.


Duration: One-year contract with opportunity to extend further, subject to funding. 


Application process:  Send CV and covering letter explaining why you are interested in the job and how you meet each part of the person specification to Philip Towers – by 1pm on Wednesday 26 January 2022.  Interviews week commencing Mon 31st  January 2022.