French Customer Service Representative

Job Description

French Customer Service Representative 

Do you speak an additional language and have a passion for customer service? We're currently recruiting for our successful and fast growing client based in Stafford. You will be working with the aftersales team delivering excellent customer service.

  • Work in partnership with the sales team, processing orders and being on hand to assist with any additional customer requirements.
  • Provide premium customer service to customers via telephone and email.
  • To be the first point of contact for customer queries and other associated enquiries.
  • Receive, validate and process customer queries within agreed timescales.
  • Identify potential and actual service issues and resolutions where possible and coordinate communication with the customer and relevant internal departments.
  • Achieve Key Performance Indicators focused around customer loyalty and retention.
  • Protect the brand and reputation of both company and its clients by the delivery of first class service levels.
  • Ensure that customer orders are commercially viable for the business.
  • Communicate positively, professionally, and promptly with customers.
  • To welcome all new customers to the business, building rapport and developing relationships.
  • Focus on customer retention and development in accordance with set company KPI'S.
  • Be proactive, driving continuous improvement in customer service process and standards.
  • Ensure that complaints are resolved promptly to the customer's satisfaction.

Requirements:

  • Fluent in English and French 
  • Experience in developing relationships.
  • Being able to work in a fast paced environment.
  • Excellent oral and written communication skills, plus a good working knowledge of internal CRM systems.
  • Experience of handling complaints.
  • Experience of answering and making phone calls.

    Salary: £18,000 - £20,000
    Location: Stafford, Staffordshire (UK) 
    Job Type: Permanent 
    Hours of work: 7:30am - 4:30pm (3pm Friday) - No Weekends   
    Start date: January 2020

    If you have a passion for languages and you are looking for a new adventure, why not get in touch and start your journey today?