Field Service Engineer

Job Description

Star Employment are currently recruiting for a Field Service Engineer for our client based in Southampton our client is a privately owned and owner managed profit-making organisation and one of the most progressive Off-Highway equipment dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.  

 

Main Purpose of the Role: 

The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to brand Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.  

 

Duties:

  • Build strong and positive relationships with the customer
  • Build and document knowledge about the customer company and its technical operation
  • Feedback any important customer information to the company
  • To promote the organisation and the Brand to new and existing customers
  • To promote aftermarket products and services to the customer
  • To react to any customer needs quickly, effectively and efficiently
  • To carry out repairs to the highest standard to provide a  “ First Time Fix” to the customer
  • Possess excellent laptop computer technical diagnostics skills
  • Excellent operation of the PDA unit to input job information and write-up data
  • Continually look to develop yourself through Brand Specific Training Courses and other Medias available
  • Service and maintain and other Equipment to the Manufactures specifications
  • Maintain and improve our profile in the market place
  • Provide World Class Customer Service
  • Present a professional image at all times
  • Carry out all work practices in line with company health and safety policy
  • Meet and exceed customer expectations whilst maintaining profitability
  • Contribute to overall success of through teamwork and good communication within the company.
  • Any other duties as deemed necessary to fulfil the role

 

Essential:

  • To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
  • Teamwork, ability to work confidently within a group and on own initiative
  • Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
  • Drive and determination to get things done, make things happen and continually looking for better ways of doing things
  • Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
  • Commercial Awareness, ability to understand the commercial realities affecting the organisation
  • Flexibility, ability to adapt successfully to changing situations and environments
  • Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:

  • Capable of delivering results under pressure and to strict deadlines
  • Quality focused
  • Honest, reliable, trustworthy, good time keeper
  • Ability to be professional, cheerful, co-operative at all times
  • Ability to be motivated and customer focused
  • Clean driving licence and good driving record (if applicable)
  • Full driving, Fork Lift Truck driving licence (training will be provided)

Benefits:

  • Attractive rates of pay and overtime rates
  • Pension scheme; Auto enrolment and company
  • 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
  • Contributory medical insurance scheme
  • Death in service company life assurance
  • Merchandise purchases at cost
  • Sickness scheme
  • Perkz employee benefits
  • O2 employee benefit
  • Childcare voucher scheme
  • Free car parking facilities
  • Occupational health
  • Learning and development programmes
  • Career progression

Additional information:

  • 40  hours working week, 08.00 - 16.30 hours, half an hour unpaid lunch break
  • Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
  • Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate  
  • Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager
  • To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone