Field Service Engineer

Job Description

Field Service Engineer
Sectors; Construction, Preventative Maintenance and Power Generator Engineer 

Area Specific Depot 

Responsible to:  
Service Supervisor 

Basic Salary and OTE's 
To be discussed at interview. 

Company Information: 
Our client is a privately owned and owner managed profit-making organisation and one of the most progressive Off-Highway equipment dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.   
We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.  

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the dealer of choice is achieved. 

Main Purpose of the Role:  
The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to brand Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.   

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the Manufacturer.   

The objective of this role is to provide the Customer with World Class customer service. 

Build strong and positive relationships with the customer
Build and document knowledge about the customer company and its technical operations
Feedback any important customer information to the company
To promote the organisation and the Brand to new and existing customers
To promote aftermarket products and services to the customer
To react to any customer needs quickly, effectively and efficiently
To carry out repairs to the highest standard to provide a  “ First Time Fix” to the customer
Possess excellent laptop computer technical diagnostics skills
Excellent operation of the PDA unit to input job information and write-up data
Continually look to develop yourself through Brand Specific Training Courses and other Medias available
Service and maintain and other Equipment to the Manufactures specifications
Maintain and improve our profile in the market place
Provide World Class Customer Service
Present a professional image at all times
Carry out all work practices in line with company health and safety policy
Meet and exceed customer expectations whilst maintaining profitability
Contribute to overall success of through teamwork and good communication within the company.
Any other duties as deemed necessary to fulfil the role

Additional information:
40  hours working week, 08.00 - 16.30 hours, half an hour unpaid lunch break
Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate  
Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager

To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
Teamwork, ability to work confidently within a group and on own initiative
Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
Drive and determination to get things done, make things happen and continually looking for better ways of doing things
Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
Commercial Awareness, ability to understand the commercial realities affecting the organisation
Flexibility, ability to adapt successfully to changing situations and environments
Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:
Capable of delivering results under pressure and to strict deadlines
Quality focused
Honest, reliable, trustworthy, good time keeper
Ability to be professional, cheerful, co-operative at all times
Ability to be motivated and customer focused
Clean driving licence and good driving record (if applicable)
Full driving, Fork Lift Truck driving licence (training will be provided)

Attractive rates of pay and overtime rates
Pension scheme; Auto enrolment and company
22 days paid holiday + bank holidays + 1 day for every 5 years completed service
Contributory medical insurance scheme
Death in service company life assurance
Merchandise purchases at cost
Sickness scheme
Perkz employee benefits
O2 employee benefits
Childcare voucher scheme
Free car parking facilities
Occupational health
Learning and development programmes
Career progression

This is a description of the job as it is at present constituted.  It is the Company's practice to periodically examine employee's job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with the post holder concerned.  It is the Company's aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on changes to job descriptions after prior consultation. 

To apply please email or call 01902 319333