The role: As one of our Energy Advisors you will work as part of a small team to support householders on our telephone service. The service is un-scripted and caller-led. The advice and support you will give will vary, but will include providing guidance around tariff switching, fuel debt advocacy, heating controls, energy bills, energy efficiency measures, renewable energy options and grant funding. You will then be expected to guide householders into the best pathways, and support them subsequently to achieve the right outcomes. As policies and initiatives are often changing, you will be expected to maintain an up-to-date knowledge of the various options and referral routes open to householders. You will also be expected to provide advocacy support for householders facing more complex personal circumstances at home. Finally, you will also be expected to work with our network of installers to support householders to get energy efficiency measures installed.
To fulfill this post MEA is looking for you to:
- Deliver outstanding customer service.
- Be a good communicator able to listen and empathise with a range of householders, and to respond with accurate and appropriate advice and support around energy efficiency, on the phone.
- Be a good team player able to work both as part of a small team, but also unsupervised.
- Have excellent organisational and time-management skills.
- Be able to show a reasonable level of understanding of energy efficiency in the home, and a clear willingness to learn more.
- Be competent in the use of MS Teams, outlook, access and word etc.
- Ideally demonstrate that you have relevant work experience gained either through the charitable, health or social care sectors, or through the business world, be this part time or full time.
- To demonstrate a willingness to learn and be flexible.
- Be able to demonstrate a clear commitment to, and understanding of our climate and ecological crisis.
Training: On the job training and support will be provided to you. This will include a combination of undertaking a Level 3 NVQ in energy awareness, to help prepare you for your new role, as well as day-to-day supervision to ensure you feel comfortable and supported in your work. You will also be expected to undergo a basic DBS check.
Pay: £17,442 – to £20,500 pro-rata per annum; optional employer pension of up to 5%; work travel costs paid; opportunity to benefit from a team-related annual performance bonus.
Location: MEA’s Shrewsbury office next to the River Severn, or home working.
Hours of work: Flexible but between 22.5 and 37.5 hours per week. To be negotiated.
Leave: 24 paid days pro-rata per annum + bank holidays.
Duration: One-year contract with opportunity to extend further, subject to funding.
Application process: CV and covering letter explaining why you are interested in the job(s) and how you meet the specification. In your letter please make it clear which job(s) you are interested in. Send to Simon Ross, Director – email@example.com by 8am on Wednesday 5 August 2020. Interviews will be on Tuesday 11 and Wednesday 12 August 2020 at our Shrewsbury office (or possibly by zoom). Successful applicants will start in early Sep.