Customer Service Assistant

  • Job Reference: 00002162-1
  • Date Posted: 14 July 2021
  • Recruiter: The Wrekin Housing Group
  • Location: Telford, Shropshire
  • Salary: £18,398
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Part Time

Job Description

Customer Service Assistant

Location: Oakwood (Wellington)

Hours of Work: 32 Hours Per Week / Permanent

(All working patterns will cover a 7 day rota, from 08.00am until 20.00pm)

Salary: Full time equivalent salary of £18,398 per annum

The Organisation:

The Wrekin Housing Group’s partnership between The Wrekin Housing Group and Choices Housing Association enables a focus on meeting and exceeding the needs and expectations of our wide range of customers.

We are at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.

Our vision and aims are clear and we are determined to deliver. To help lead this journey we are looking for an outstanding individual who will drive the strategy and delivery of our development programme.

We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.

(For further details please visit our website )


ShireLiving is the Wrekin Housing Group’s premium housing brand offering luxury apartments and facilities for the over 55 age group. Our developments are attractive buildings that allow tenants to live independently in modern apartments, with the convenience of having all the help and support they need on their doorstep and the added benefit of being part of a friendly community, with 24 hour on site support. Our tenants remain at the heart of every ShireLiving development and we expect all staff to deliver the same standard of exceptional customer service by promoting and facilitating active and healthy lifestyles, social engagement and wellbeing whilst also offering access to a quality care provision.

(For Further details please visit our Website

The Role:

A key responsibility of a customer service assistant is to strive towards the delivery of excellent tenant and customer service, offering commitment, interest and enthusiasm in resolving issues.

The successful candidate will be required to provide reception services and advice to all customers and visitors to The ShireLiving Scheme, carrying out accompanied viewings, assessing security, health and safety checks, completing referrals to other agencies and providing general admin support to the area teams, adapting the communication style/approach depending on the needs of the customer.

Successful candidates will be required to undertake a DBS Check

(For further details please read the Full Job Description)

What you will need:

Experience of working in a customer services environment is essential. This combined with the ability to problem solve, using one’s own initiative to work independently alongside good working knowledge of Microsoft systems would make an successful candidate.

You must hold a minimum of GCSE’s grade A-C (or equivalent) in English and Maths. Additional IT qualifications and relevant NVQ level 2’s are desirable however this is not essential.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.

(For further details please read the Full Person Specification)


In return we offer you an interesting, challenging and rewarding opportunity to join a supportive organisation.

Reference No : WHG1558
Closing date: 30 July 2021
Interview date : 12 August 2021