Customer Engagement & Feedback Manager

  • Job Reference: 00002465-1
  • Date Posted: 9 September 2021
  • Recruiter: The Wrekin Housing Group
  • Location: Telford, Shropshire
  • Salary: £37,365
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description


Customer Engagement & Feedback Manager

Full Time – 36 hours per week

£37,365 pa

Listening to our customers is critical to our vision and to influence service planning and delivery.

We are looking for someone to manage and lead our work focusing on engaging with customers and embedding customer involvement across the organisation.

The postholder will aim to ensure we effectively achieve compliance with Consumer Standards and the Housing Ombudsman Code.

We are looking for people to join colleagues in our newly created Customer Voice and Value Team.

Closing Date: Sunday 26th September 2021 Interview Date: Tuesday 5th October 2021

Do you want to make a difference to people's lives?

The Wrekin Housing Group is a socially minded organisation that:

  • Provides over 13,000 homes across Shropshire, Staffordshire, Telford & Wrekin
  • Delivers innovative care solutions 
  • Channels social investment to create jobs and promote economic growth, generating opportunities for people to gain employability skills, maximising the social value of our services and delivering wider community benefits


For more information and to download a copy of the application pack for any of the above roles visit