Compliance Officer

Job Description

Compliance Officer

We are currently recruiting for Dudley Citizens Advise for a Compliance Officer to join their existing team of three, you would be responsible for supporting all paid staff and volunteers in delivering high quality information and advice to residents across Dudley Borough. The workforce to be supported comprises of Information Hub Facilitators, Contact Centre Assessors, Universal Credit Advisers, Generalist Advisers and Case Workers.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to the highest standards.

In addition, they will support the Service delivery managers and Advice services managers in the day to day smooth running of our services.

This is a temporary position until June 2020 with a view to being made permanent following the outcome of a current business development opportunity


· An in-depth knowledge and background in the advice sector

· Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files

· Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality

· Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers

Hours: 30 hours per week

Salary: £24,184 - £26,400 FTE – pro rata dependent on hours and experience


Reference ID: TQSDCAB

Job Types: Part-time, Temporary

Salary: £19,608.00 /year